RETURN AND REFUND POLICY

RETURNS

Thank you for your purchase. We hope you are happy with your purchase.
In case you receive a defective or damaged product, please contact us within 30 days of receiving your product to begin the process of refund or replacement.

We will pay for the return shipping cost, if the items you received were wrong or damaged. Please note, usually you would have to pay for the return shipping cost unless the return meets one of the following verified reasons:
– Received the wrong product
– Item was damaged in transit
– Item is defective.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUND
Easy Refund Process:
Step 1
Contact us : velelove.store@gmail.com
Step 2
The address will be provided by mail after submitting the application.
Step 3:
Your refund will be processed through your original method of payment. (About 3-5 working days after your return is received and inspected)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.